Clearpath Clinics: booking that patients actually use

Overview

Clearpath runs six physiotherapy clinics. Every appointment was booked by phone, so reception lines jammed each morning while afternoon slots sat empty — and missed appointments were simply lost revenue.

The challenge

Patients wanted to book late at night and early in the morning — exactly when nobody answered. The clinics needed online booking that respected clinician rosters, treatment lengths, and equipment constraints.

Our approach

We shadowed reception for a week, prototyped booking flows with real patients, then built iOS, Android and web booking on one codebase. Automated reminders, one-tap rescheduling, and a waitlist that backfills cancellations came standard.

What changed

Online booking now handles the majority of appointments, receptionists spend mornings on patients instead of phones, and reminders plus easy rescheduling brought no-shows down to a fraction of before.