FAQ
Questions, answered
Everything clients usually ask before starting. Something missing? Ask us directly.
Care plans start within a week. Projects typically kick off in two to three weeks after discovery and quoting — sooner for urgent security work.
Happily. We pair with internal staff, review their work, and hand over documentation and training so you are self-sufficient wherever you want to be.
After a free discovery call we send a scoped quote with deliverables, timeline and price. That price only changes if you change the scope — and then only with written agreement first.
Our cutovers are rehearsed and staged, with instant rollback cover. Most clients experience zero downtime; where a brief window is unavoidable, we schedule it with you and keep it to minutes.
Continuous monitoring with human review, a phone line answered around the clock, and guaranteed response times from 2 hours on Business plans. Nights and weekends are covered by the same senior engineers, not a call centre.
No. We take no commissions, so our recommendations serve your interests only. We work across all major cloud, security and software platforms.
You do. Code, documentation, configurations and credentials are yours from day one, stored in accounts you control.
Yes — we gather evidence, map controls and prepare you for ISO 27001, SOC 2 and GDPR reviews, and we stay involved while auditors ask questions.